IW
Ina W
1 reviews | Active since Mar 2009
02 Oct 2019, 22:46
Samsung Major Appliance - Service Cost Shock
If you buy a Samsung Major appliance ... be very careful ... if it is out of warranty. Samsung will pass the repair on to somebody in the area and you will be charged for a call out at R450 (for 5 mins), then you will be charged another R450 for labour ... and parts. So if your tumble dryer is faulty ... prepare yourself to be charged around R3000 for repair. Total madness to spend that type of money on a repair.
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Replies (4)
Samsung South Africa's replyOfficial
02 Oct 2019, 22:48Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's reply02 Oct 2019, 22:48
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's replyOfficial
02 Oct 2019, 22:53Good day
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Samsung South Africa's reply02 Oct 2019, 22:53
Official
Good day
Herewith your reference number:
***
Regards,
SamsungSA:^MC
Herewith your reference number:
***
Regards,
SamsungSA:^MC
IW
Ina W's updateReviewer Update
03 Oct 2019, 10:46No call from nobody ... I need the tumble dryer fixed asap ... pls get back to me asap
IW
Ina W's update03 Oct 2019, 10:46
Reviewer Update
No call from nobody ... I need the tumble dryer fixed asap ... pls get back to me asap
Samsung South Africa's replyOfficial
03 Oct 2019, 11:53Good day
We have noted your concerns and your query has been escalated to a Voice of Customer consultant who will be in contact with you.
We have noted your concerns and your query has been escalated to a Voice of Customer consultant who will be in contact with you.
Regards,
SamsungSA:^CK
SamsungSA:^CK
Samsung South Africa's reply03 Oct 2019, 11:53
Official
Good day
We have noted your concerns and your query has been escalated to a Voice of Customer consultant who will be in contact with you.
We have noted your concerns and your query has been escalated to a Voice of Customer consultant who will be in contact with you.
Regards,
SamsungSA:^CK
SamsungSA:^CK