EJvV
Elbe Jansen van Vuren
1 reviews | Active since Jun 2019
12 Dec 2023, 16:09
Samsung... loyal customer lost.
I've been a loyal Samsung client for 14 years. Always getting the top of the line phone. This year I added Samsung care. What a JOKE. Trying to get it repaired. The service centre make such a big stuff up and all they can do it's say. We'll ma'am.... sorry for the inconvenience. Then speak to the Samsung care people. And the person who calls me has a heart colder than the iceberg that sunk the Titanic. And she just says... Well there is nothing we can do. Sorry. Wouldn't recommend the service at all anymore. If this is how they treat loyal customers... then I don't know how they will treat new ones. The incompetence is astounding.
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Samsung South Africa's replyOfficial
12 Dec 2023, 16:15Good day Elbe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply12 Dec 2023, 16:15
Official
Good day Elbe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM