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Thasleem R

1 reviews | Active since Sept 2021

03 Nov 2021, 12:46

SAMSUNG LOOTS BACK THEIR TV's - SEASON 1 EPISODE 2

Previously on ... ''SAMSUNG LOOTS BACK THEIR TV' - I was promised delivery of the tv following my previous post but all i guess it was only to shut me up. No such delivery has been made. On the 13th of October i received a call saying my invoice has been approved . Courier is on hold but i am on the despatch list. Courier on hold ? How about i pay for a service delivery or drive to the warehouse myself. This month marks 1 year of the tv i was promised. I would also like Samsung to refund me for wasting my money and buying a TV License i didn't need for an ENTIRE YEAR. No one has called , contacted or emailed me regarding an update and to be honest i don't even need they 5 minute call just to hear the same lies time and time again. Guys whatever you do - DO NOT PURCHASE FROM SAMSUNG . Their customer service is so weak and poor ( hellopeter should provide us with a Negative star rating instead of forcing the 1 ) cos they don't even deserve that! Do not invest , spend or consider using your money on Samsung. They advertise for promos like mad but no promise in return. Stay woke this black Friday that's when they try and reel you in. You better off buying cheaper brands - at least you will have a tv to look at and not the wall. And please if and when someone from Samsung does see this - Do not insult me and reply with your automated reply. Save yourself the trouble - My lawyers will handle it from here :)

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Replies (2)
Samsung South Africa
Samsung South Africa's reply03 Nov 2021, 12:56
Official
 Good day Thasleem, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
SS     
Samsung South Africa
Samsung South Africa's reply03 Nov 2021, 13:25
Official
Thank you for posting your comment. 
 
Your concerns have been duly noted. 
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 
 
Kind Regards, 
SamsungZA 
NM