Samsung / Liptronics Support Service Disaster

Liptronics is an Agent for Samsung in Cape Town to fix washing machines. After sending my washing machine in for repairs in January 2020 I still do not have a working washing machine. The initial fault I reported was that my machine started making a weird sound. It was returned only after a month and then it was leaking ( not the initial fault I reported). Was fetched again and delivered again yesterday after a number of weeks again, Guess what, leaking even worse than the first time. I believe it was never fixed in the first place. Reported it to Samsung in Jhb after the first delivery. Spoke to a manager in Jhb yesterday that promised to follow up. No response yet. Still have a broken machine at my house. Why bother to deliver if not even fixed. Obviously it was never tested. This after speaking to the Liptronics manager as well who said my machine will be delivered yesterday. Maybe she meant they will deliver a faulty machine? This is the worst experience I have ever had in my entire life. I suggested they pay me some money to compensate for being without a machine for nearly 2 months then I will go buy a new one. No joy. So still waiting for an answer. I give up.