MK
Mario K
1 reviews | Active since Jul 2019
29 Jul 2019, 13:26
Samsung / Liptronics Service
I took a Smart TV to your store in Tyger Valley. I was referred to Liptronics for repairs. Three weeks later and they still sitting with my TV and can't give me an answer as to when it will be fixed, although they say the turnaround time is 3 - 4 days. Besides the frustration of dealing with Liptronics, I am paying DSTV and Netflix and I am unable to watch TV. I cannot believe Samsung would use them as a service provider. Samsung called me last week to follow up, after explaining the situation, I have not heard from them either.
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Replies (2)
Samsung South Africa's replyOfficial
29 Jul 2019, 13:31Good day Mario
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply29 Jul 2019, 13:31
Official
Good day Mario
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
29 Jul 2019, 16:13Good day Mario
Herewith your reference number:
***
***
SamsungSA:^LZ
Samsung South Africa's reply29 Jul 2019, 16:13
Official
Good day Mario
Herewith your reference number:
***
***
SamsungSA:^LZ