HW
Hoosein W
1 reviews | Active since Jan 2021
18 Jan 2021, 18:01
Samsung Lies to customers
My wife upgraded her mobile contract with Vodacom to take a Galaxy Note 20, Samsung promised to give a 32 inch Led TV. We went through by applying and attaching all documentation. We received a reference no. saying that it would be delivered after it has been finalized. I called Samsung call centre. They do not have a record of this reference or application. I have sent over 11 emails. I had a response saying that my wife needs a TV license. This was sent on the application. They insist that the TV license must be on my wife's name although we have been married for 29 years in COP. I have indicated that Sabc indicates 1 TV license per household. Samsung said that we need a merged tv license. In Samsung terms and conditions there is no mention of a merge TV license only a valid one. Samsung has fooled their customers with this offer. They need to be taken to task
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Replies (6)
Samsung South Africa's replyOfficial
18 Jan 2021, 18:02Good Day Hoosein ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply18 Jan 2021, 18:02
Official
Good Day Hoosein ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
HW
Hoosein W's updateReviewer Update
18 Jan 2021, 18:11Hi Samsung
Unfortunately, I don't believe you. Your call centre has promised to have a Manager resolve the issue and I have not received a call as yet. Very bad service. It is very sad that my wife has always been a loyal customer of Samsung products. This experience will indicate if we would buy Samsung products in the future.
Unfortunately, I don't believe you. Your call centre has promised to have a Manager resolve the issue and I have not received a call as yet. Very bad service. It is very sad that my wife has always been a loyal customer of Samsung products. This experience will indicate if we would buy Samsung products in the future.
HW
Hoosein W's update18 Jan 2021, 18:11
Reviewer Update
Hi Samsung
Unfortunately, I don't believe you. Your call centre has promised to have a Manager resolve the issue and I have not received a call as yet. Very bad service. It is very sad that my wife has always been a loyal customer of Samsung products. This experience will indicate if we would buy Samsung products in the future.
Unfortunately, I don't believe you. Your call centre has promised to have a Manager resolve the issue and I have not received a call as yet. Very bad service. It is very sad that my wife has always been a loyal customer of Samsung products. This experience will indicate if we would buy Samsung products in the future.
HW
Hoosein W's updateReviewer Update
22 Jan 2021, 11:21Still awaiting feedback from Samsung. A reference is logged by Samsung to escalate matter and that's all.
HW
Hoosein W's update22 Jan 2021, 11:21
Reviewer Update
Still awaiting feedback from Samsung. A reference is logged by Samsung to escalate matter and that's all.
HW
Hoosein W's updateReviewer Update
02 Feb 2021, 08:32Customer service extremely hopeless. Waiting for resolution and they seem as though they want the customers to complain. They ask me for my wife's TV license. Now that they have everything. They say they will get back to me once dispatched and they go silent. Ive sent emails and no reply. They don't even take responsibility on their own name. What pathetic service
HW
Hoosein W's update02 Feb 2021, 08:32
Reviewer Update
Customer service extremely hopeless. Waiting for resolution and they seem as though they want the customers to complain. They ask me for my wife's TV license. Now that they have everything. They say they will get back to me once dispatched and they go silent. Ive sent emails and no reply. They don't even take responsibility on their own name. What pathetic service
HW
Hoosein W's updateReviewer Update
19 Feb 2021, 11:06Samsung, I am still awaiting delivery as you promised. You 1st had an excuse about the TV license. You promised delivery and nothing. You had a consultant call me, Tiffany from Samsung. You should be ashamed of making promises. You still have a nerve of having a consultant calling me to rate Samsung while nothing had happen. How do you do business? Samsung uses the platform to promise customers without fulfilling them. Samsung Lies to customers. ????
HW
Hoosein W's update19 Feb 2021, 11:06
Reviewer Update
Samsung, I am still awaiting delivery as you promised. You 1st had an excuse about the TV license. You promised delivery and nothing. You had a consultant call me, Tiffany from Samsung. You should be ashamed of making promises. You still have a nerve of having a consultant calling me to rate Samsung while nothing had happen. How do you do business? Samsung uses the platform to promise customers without fulfilling them. Samsung Lies to customers. ????
HW
Hoosein W's updateReviewer Update
30 Mar 2021, 08:26I received the TV yesterday afternoon. This has been very challenging with Samsung. A lot of effort from my side. I don't wish anyone to go through that experience. But I am glad that I made the effort to retrieve what belongs to me. Thank you Hoosein
HW
Hoosein W's update30 Mar 2021, 08:26
Reviewer Update
I received the TV yesterday afternoon. This has been very challenging with Samsung. A lot of effort from my side. I don't wish anyone to go through that experience. But I am glad that I made the effort to retrieve what belongs to me. Thank you Hoosein