SAMSUNG LIES TO CLIENTS

i have purchased a Samsung note 20 on the 24th of august 2020 and the promotion only started on the 20th of August so i was well in my time period to receive my R4000 voucher and the UV sterilizer.

I only received the voucher for the UV steriliser but not the R4000 voucher.

I was told by the Telkom consultant that Samsung has notified them that they have extended the time period to redeem the UV sterilizer so i didn't do it on the first date as I knew I had time, now when calling the Samsung call center. I am told that the R4000 voucher was not applicable to me as the promotion for the note 20 was from the 07th of August till the 23rd of august which is bull**** when the promotion only started on the 20th and I only bought it at that time because I knew of the promotion and now she says also there was no extended redeemable date for the UV sterilizer.

Samsung is always trying to get away with these things.

I want my R4000 voucher and the UV sterilizer. PATHETHIC CUSSTOMER SERVICE