Samsung lies re promo gifts

First claim submitted on 16 February, received confirmation and a reference number. Upon enquiry on 8 March, I was informed that my claim had subsequently been declined (without any communication) and I had to resubmit. I contacted my service provider for the required invoice, which they don't initially give to contract holders and resubmitted on the same day.

Fast forward another 14 working days and I follow-up again, this time I'm informed by the manager of the Promotions department that "the courier company (Courier IT) in Cape Town is unable to find my reference number on their system, but that the problem has been rectified and delivery fast tracked.

I've since been following-up on a weekly basis, the Promotions manager and his department are just never available. Customer care, unable to give an answer or apology as to why the items have still not been dispatched from the Courier IT distribution centre in Cape Town.

Two days ago, after attempting to get someone to tell me what happened to my highly advertised promotional items for the S21 an agent eventually earned her salary for the month by calling me back. I was summarily informed that my "emotional response" to my 2 month old enquiry was noted, but that "the promotions department has committed to have the items delivered within 14 business days".

My response was obviously that this was "unacceptable, as it is now being treated as a new claim and that if the items are being dispatched from the couriers' Cape Town DC, it should be delivered atleast by the end of this week" (which is tommorow), as they make delivery to the business address I noted on a daily basis.

I was basically laughed off and insinuated that I just wait. I've not received any further correspondence from either Samsung SA or Courier IT and strongly doubt that I will and that I can probably forget about ever receiving an apology or the advertised items.

My next step, come Monday is the Competitions Commission and the Consumer board.

Forewarned is fore-armed people, don't count on receiving any promotional items, accountability or a straight answer, as clearly this organisation doesn't give a flying toot about their customers or public persona, because their brand sells.