Samsung Lies

I purchased a Samsung A31 in July 2020 because I wanted the free galaxy buds plus that came with the device, redeemed on the Samsung Members APP. I got a reference number CIT***. I then contacted a Samsung consultant on the live chat and they told me it can take up to 4 weeks for the ear buds to be delivered to me. It's now the end of September and I still haven't received anything. The matter was escalated once by Mapaseka and twice by Sinomso from the livechat but nothing has been done. The last time I spoke to Sinomso I was told that the IMEI number wasn't clear, how is this possible, when I got the CIT*** the IMEI number was correct but all of a sudden when I enquire about the free gift that was promised then the IMEI number isn't clear. I feel that Samsung is running a **** on the selling of the mobile phones with the tantalizing offer of free gifts so the customer buys the item but when it comes time to make good on their word, there is no delivery, you don't get proper answers from the consultants and you can go onto the livechat a 100 times but nothing has been resolved. I have spent numerous time talking to various consultants but to no avail. I think that they wait until the customers gets so frustrated that they stop making enquires and just go on. I am not one of those people. I want what was promised or I want to return the device to a Samsung store for my full refund. This is the worst service from Samsung to date. I am appalled by this service from one of the leading companies