TN
Trenton N
1 reviews | Active since Jan 2020
28 Oct 2020, 14:24
Samsung lies
I am totally disgusted with the level of service that I have received or lack thereof from samsung I have purchased 2x samsung galaxy watches and a note 20 ultra and a note 20 lte and to redeem the vouchers and the tvs have been a constant struggle mashed with incompetence and the inability to follow up via email or a call i have always been a loyal customer to the brand but I guess that its time to take my business elsewhere.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
28 Oct 2020, 14:26Good Day Trenton,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
Samsung South Africa's reply28 Oct 2020, 14:26
Official
Good Day Trenton,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
Samsung South Africa's replyOfficial
28 Oct 2020, 15:01Hi Trenton, please allow us to follow up with the relevent team, and once we have new information we'll feedback you. ^NM
Samsung South Africa's reply28 Oct 2020, 15:01
Official
Hi Trenton, please allow us to follow up with the relevent team, and once we have new information we'll feedback you. ^NM