Samsung Lies by promising free gifts to get business

This is my reference number for the review that I did in Sep 2020, ***, hoping to have this issue resolved timeously but until now nothing has been done.

I am writing this review because of the promised free gift with the purchase of the A31 but i havent received the buds nor has anyone contacted me regarding this matter.

Samsung gave me a reference number which is ********** to keep me quiet, but no one from the service customer centre has tried calling or emailing me to help me with my issue. Like i stated on my previous review, if I don't get the free galaxy buds+ then i want to return my device, because i only purchased the device for the free buds.

this is absolutely pathetic service from one of the most reputable companies in the world.

On the 10/11/2020 I received a reply stating that I will receive urgent feedback regarding my so called "free gift". It is now the 02/12/2020 and since I haven't received the gift nor have I received this supposed call. This is absolutely unbelievable. I have to take time out of my busy work day to complain about one of the largest companies in the World.