1 reviews | Active since Mar 2017
SAMSUNG LIES ABOUT FREE PRODUCT WHEN BUYING PHONE
How disappointing, I bought a new Samsung Note 20 at Vodacom 20 October 2020 i received a free TV with my purchases of the phone that we had to claim online, the Vodacom account and the TV license is both on my husbands name and he did all the required paperwork and applications for the TV. I followed up the delivery of my TV in December and the guy confirmed that it would be delivered with in 3 weeks. Today the 14/01/2021 I followed up again and this time was told that they require a TV license in my name (different Surname) now as well even though personally / legally i don't have any of the contracts or licenses on my name. I feel that it is very unfair to want me to go and buy a second TV license, after my husband whose contract this is and who app**** for the TV license and TV has already done everything required. I LOVED SAMSUNG and always jump to rather take the Samsung products - after this I don't think that I would still feel this way... I will from today on if asked what I think of Samsung rather try and steer people away just because of the horrible service I received and by the fact that I'm refused the FREE TV I was promised when buying my Note 20.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
