Samsung lie to their clients to keep them quiet but then can't follow through when it counts!!

When the Note 7 was released, i immediately upgraded. Sold my Note 5 almost the same day and then heard that we had to return the Note 7 for a another Note 7 due to the dangers. Then we hear that the Note 7 was to be discontinued and had to hand them back. I was made to take and S7 Edge.... which is completely usless to me as i make use of the S pen all day for business. I was promised that it would only be until the Note 8 arrived and that when that time came, Samsung would allow me to swap my S7 Edge with the new Note 8. I have been asking your useless staff about this for the past month.... they know nothing about the issue! Numerous emails and phone calls and I am sick and tired of your staff just passing the buck! Nobody can give me answers!! Samsung????? What the Hell??? Why promise something and then not deliver???