Samsung lie to the customers about who they are!

Shame on you Samsung South Africa. You are lying to your customers! In December, I was travelling to Cape Town from Johannesburg. I bought a Flip 5 and a Galaxy 6 46mm at your V & A store in Cape Town. When I gifted the watch to my son for Christmas he asked to swap it for the 43mm which I said was not a problem. We were going on holiday to Ballito so we took it with to swap at the Ballito Mall store. Only to find out that the watch cannot be swopped as even although the store reads "Samsung Store" it is a franchise and they cannot swop items bought at other "Samsung Stores". Ironically you do not state that it is a franchise store from the oustide of the store in terms of branding. Neither do "your" staff look like they are not Samsung Store staff as all of their clothing is branded "Samsung Store". The store in Ballito turned me away with my watch in hand. I then called the V & A store to be told that I can ONLY change the watch at one of their Cape Town stores as they too are franchises and not Samsung Stores. I was livid but went to the expense of buying an airplane ticket from JHB to Cape Town to go and swop the watch. Upon arrival at the store at the V & A. I was told by staff that they do not have stock of the 43mm. They called a manager to come. The managers name is JP. He needs some serious training on how to treat customers. Amazingly he found a watch in the back (43mm in silver). I then swopped the watch. He put it in the packet with a hand written invoice / receipt - which ironically states "Samsung Store". I then asked how he was going to refund the difference in price between the 46mm and 43mm. He told me he had no intention of paying any difference in price as I bought the 46mm on a promotion. We went online to the Samsung website and found the 43mm at R8499 and the 46mm at R8999. I said I would take a tag instead of the price difference. He then told me how "lucky" I was as the tags are R650 but he would let me "have it" for the R500 he suddenly owed me. I looked online again only to find the tags are R500. I told him I was unimpressed with him. He said he did not understand why I was upset that I had, had to fly to CT to change the goods. I said if you buy from "woolworths you can change at any woolworths store" his response was that "I should know not to buy any electronics when I am travelling". I am disgusted at your service Samsung. Shame on you - I will never buy another Samsung product from you. You front at Samsung and are happy to take money until a customer needs to return something. On top of this, I now have a bigger probem as the 43mm watch which he swopped the original watch out for has a S/M strap and it does not fit my son. How would you like to rectify this matter SAMSUNG????