vM
vuyo M

1 reviews | Active since Jan 2016

06 Jan 2016, 13:01

Samsung Lie about their warranty

I bought a 55\ Samsung TV and DVD just 5 weeks ago on returning from my trip my Samsung TV and Samsung DVD wont come on and after days of calling them they finally sent someone to check them they took them to their office and after a day they called telling me i will have to pay 5000rands to fix them.<br> how i wonder whats the warranty for?<br> they still want me to pay which i refused now i asked them to return them as i do not have 5000 rand to fix them they telling me i will have to pay 450rands.<br> the same thing happened to my DSTV decoder it was replaced for me same day with out paying 1 cent because my warranty is still vaid.<br> all i want is my TV back if they wont fix it since am still under warranty."

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Jan 2016, 14:20
Official
Hello vmsengana,


This is to acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on the matter.


Regards
Samsung Team