SAMSUNG ***** and *******

I purchased a Samsung S10+ in April and was supposed to get earpods with the deal. When I tried to claim my earpods they told me that someone in Durban had already claimed my pods. I Spoke to Tsogo Maletswa who proised me the world, asked me to send him all the documents they required but then once I had sent them he just ignored me fro there on. This person that claimed my pods or should I say stole my pods is probably a Samsung employee and is being protected by Samsung. I have tried every thing to get hold of someone to help, at one stage in June I received an email from Youshaa Bartlett telling me that they are waiting for stock which I think was probably another lie. I have emailed bothe Tsogo and Youshaa and have heard nothing from them. I am very disappointed with Samsung, I have been a loyal supporter for over 10 years but I doubt I will ever trust them to do any business with them again.

SAMSUNG YOU SHOULD BE ASHAMED OF YOURSELVES . THIS IS DISGUSTING.

Emails below: On Wed, 12 Jun 2019, 12:57 Youshaa Bartlett, <***> wrote: Good Day Mr Craig Mann

I trust that you are well

Please note that I have received your escalation from your discussion with Tsogo Maletswa.

I would like to apologise for the fact that your buds have taken this long for it to be delivered.

We are currently awaiting for stock to be delivered at the courier company so that we may be able to make delivery of your Samsung buds. We are still awaiting feedback with regards to when they are receiving it, and at the same time I am in contact with the courier company daily to check when their stock will be arriving.

As soon as I receive feedback that they have received stock, I will then notify you.

Kind Regards

Youshaa Bartlett