JV
Johan V

1 reviews | Active since Oct 2017

11 Nov 2017, 14:58

Samsung LED wide monitor Series 5 SA550 27 Design Flaw

My experience with this product was very good but the fact that Samsung was smart enough to design a screen that just sits on its stand and doesn't even hook in properly is a major problem. I cannot control what pets do and neither can Samsung but they can design a screen that wouldn't fall of on it's face with the slightest of bump because of this fault in the design my screen fell over and broke when my cat bumped it and seeing how the stand is just a rest for the screen it fell over and broke.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Nov 2017, 11:29
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA