AK
Aslam K
1 reviews | Active since Mar 2023
09 Mar 2023, 08:36
Samsung lack of response
I've been trying to claim one of the S23 promotions, but receiving no feedback Samsung. Documents have been submitted >5times, the complaint was registered and escalated through their customer call centre and even at one of their big promo events at a mall, seperate emails over and above the submissions from their Members app has been sent, and nothing... Their Twitter response is to call numbers to which there is no answer and to emails to which there is no response. They can have their phones back and I'll finally move to their competition.
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Replies (3)
Samsung South Africa's replyOfficial
09 Mar 2023, 08:37Good day Aslam
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply09 Mar 2023, 08:37
Official
Good day Aslam
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
AK
Aslam K's updateReviewer Update
09 Mar 2023, 15:56This generic response goes nowhere. The reference number for your investigation is *** (escalated through Samsung's Customer Service call centre) on 3/3/2023
AK
Aslam K's update09 Mar 2023, 15:56
Reviewer Update
This generic response goes nowhere. The reference number for your investigation is *** (escalated through Samsung's Customer Service call centre) on 3/3/2023
AK
Aslam K's updateReviewer Update
31 Mar 2023, 04:37So finally received a successful claim notification on 10/3/2023 and was told it will take 7 to 14 working days for delivery of my devices...today is day 14 if you do no count the 10th and still nothing, no contact from Samsung's courier service and again no response from Samsung, so have to resort to this public complaint for action.
AK
Aslam K's update31 Mar 2023, 04:37
Reviewer Update
So finally received a successful claim notification on 10/3/2023 and was told it will take 7 to 14 working days for delivery of my devices...today is day 14 if you do no count the 10th and still nothing, no contact from Samsung's courier service and again no response from Samsung, so have to resort to this public complaint for action.