KK
Kevin K
1 reviews | Active since May 2019
23 Mar 2022, 13:21
Samsung lack of feedback and assistance
I own a Galaxy Active 4 watch and my buckle on the strap broke off. I am only looking for the buckle part but Samsung want me to buy an entire strap for R500. I then tagged Samsung in a tweet on Twitter two weeks ago and was told they would assist but I have not had feedback since.
I have this expensive watch needing a cheap part but nobody wants to help.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
23 Mar 2022, 13:22Good day, Kevin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply23 Mar 2022, 13:22
Official
Good day, Kevin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's replyOfficial
23 Mar 2022, 13:41Good day, Kevin,
We apologize for any inconvenience that this may have caused.
kindly be advised that the buckle on the strap is not sold separately you can, however, purchase a replacement strap.
Regards,
Samsung
:^TM
We apologize for any inconvenience that this may have caused.
kindly be advised that the buckle on the strap is not sold separately you can, however, purchase a replacement strap.
Regards,
Samsung
:^TM
Samsung South Africa's reply23 Mar 2022, 13:41
Official
Good day, Kevin,
We apologize for any inconvenience that this may have caused.
kindly be advised that the buckle on the strap is not sold separately you can, however, purchase a replacement strap.
Regards,
Samsung
:^TM
We apologize for any inconvenience that this may have caused.
kindly be advised that the buckle on the strap is not sold separately you can, however, purchase a replacement strap.
Regards,
Samsung
:^TM
KK
Kevin K's updateReviewer Update
23 Mar 2022, 15:22I have been using Samsung phones since the S3 came out and after asking for two weeks on Twitter now you tell me that the buckle part is not something I can get and you suggest I buy an overpriced watch strap!!
That is absolutely ridiculous, I have not used my watch for two weeks for you to only tell me now I can't get the buckle.
That is absolutely ridiculous, I have not used my watch for two weeks for you to only tell me now I can't get the buckle.
KK
Kevin K's update23 Mar 2022, 15:22
Reviewer Update
I have been using Samsung phones since the S3 came out and after asking for two weeks on Twitter now you tell me that the buckle part is not something I can get and you suggest I buy an overpriced watch strap!!
That is absolutely ridiculous, I have not used my watch for two weeks for you to only tell me now I can't get the buckle.
That is absolutely ridiculous, I have not used my watch for two weeks for you to only tell me now I can't get the buckle.