Samsung Kolonnade - Price more expensive that quote to customers.

On Saturday 9 February, Entered the Samsung store in the Kolannade, interested the purchasing new Samsung TV. During the observing the different TV Models I noted no prices was displayed on units.

The sales men approached me and share the different models information and specification. Interest in the Samsung 49inch UN7100 model, I asked for a quote on this model and sales man wrote the price done of R6999,00. I left the store to look at alternative option. I returned later the day asked the sales men if this the correct price which he confirmed. Said to the sales man, I want to purchase the Samsung 49inch UN710 and I approached the cashier and unit price was not R6999.00 but R1000 more expensive, the price in now suddenly R7999.00.

My response to the sales you have quote me the R6999-00 for the TV and can’t change the price. Asked for the manager to for assistance, his comments I can have the TV at R6999-00 but the sales man needs to pay the in the difference on the spot. I said to the store manager to resolve this matter and come back to me on Monday after he had consulted with Senior management team.

Wednesday 13 February after I have called store manager the comments from the manager, the sales men have to pay in the difference. I feel this in high unprofessional made comments toward the client. Internal issue to should address with in the privacy of the company and not the with the clients.

Based on the following condition I feel Samsung store Team is unprofessional and not trained in Customer Consumer Act and also with in the Labour Law requirement:

1. No prices on the products on displayed. 2. Prices quote is the prices it should be sold to customer and not a different price at cashier. 3. Manager comments said the product can be sold at quoted price but the sales men have to pay the difference 4. Not returning the call as per agreed with customer..

Can you please investigate come back to the customer as per the sale agreement.