Samsung just changes contracts as they wish.

Item: Samsung South Africa
Rating: 1
Author: Leon E

Hi Everybody. Do not support Samsung. They are a bunch of lying idiots. I received my Galaxy S9+ 2 weeks ago under the impression that you get 2 FREE screen replacements. I unpacked the content in the box and fount a leaflet stating that I get 2 FREE screen replacements. BUT I have to register with Samsung Rewards (Now Samsung Members). I spoke to the consultant who informed me that Samsung has stopped this and NO more free screen replacements.... So I urge you NOT to support this Lying company. All my products in my house is Samsung. TV , Home Theatre , Washing Mashine, Fridge/Freezer Combo. Samsung just sold me their last product.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

14 Mar 2019, 13:34

Good day Leon

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ

Samsung South Africa's reply14 Mar 2019, 13:34

Official

Good day Leon

Regards,
SamsungSA:^LZ

Leon E's updateReviewer Update

14 Mar 2019, 13:46

My number is ********** 565 or email me ********** I prefer to converse via email. Or if one of your agents contacts me via phone , I would like to have a copy of all recorded conversations.

Leon E's update14 Mar 2019, 13:46

Reviewer Update

My number is ********** 565 or email me ********** I prefer to converse via email. Or if one of your agents contacts me via phone , I would like to have a copy of all recorded conversations.

Samsung South Africa's replyOfficial

29 Mar 2019, 11:22

Good day Leon

Herewith your reference number:

***

Regards,
SamsungSA:^LZ

Samsung South Africa's reply29 Mar 2019, 11:22

Official

Good day Leon

Herewith your reference number:

***

Regards,
SamsungSA:^LZ