AP
Annalise P
1 reviews | Active since Jul 2014
28 Nov 2023, 10:10
Samsung just a ****
Purchased a Samsung A54 and amazing service at the store in Tygervalley. They informed me that phone only comes with a charging cable,no charger,which was a shocker to me. When opening the box I discovered the cable is Type C both sides, so how and where am I supposed to charge it. I am so shocked that Samsung would not include a charger with the money. I guess it's all about the money and not the customer. Apart from having to buy a screen protector and a pouch,I also need to buy a charger. Why did I leave Huawei for this drama 😒😑🙄😐
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Replies (2)
Samsung South Africa's replyOfficial
28 Nov 2023, 10:16Good day Annalise, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
Samsung South Africa's reply28 Nov 2023, 10:16
Official
Good day Annalise, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
Samsung South Africa's replyOfficial
28 Nov 2023, 12:04Dear Annalise,
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
^NM
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply28 Nov 2023, 12:04
Official
Dear Annalise,
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
^NM
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
^NM