SAMSUNG J5 PRIME

<p>I am so very dissappointed in this company I purchased the Samsung J5 prime at Truworths Greenacres on the 27th of April 2017 the phone was working perfectly up until last week then i noticed that when I type a message on social media there is a delay the letters only appear long after i have typed out the word, Friday 26th May 2017 the keypad stopped responding complete all i could do was send voicenotes which was very frustrating. The Saturday 27th of May exactly a month after purchasing the brand new phone I had to return the phone to the store and they booked it in and I emphasized that the phone should be replaced and not fixed as I am not paying R3500.00 for a faulty phone which means i will be sitting with a problemactic phone until I decide to get a new phone. I have always been a Samsung fan but lately I think the quality of their phones have gone downhill as they focus to much on releasing new phones every other month. Is this what Samsung has become selling problemactic phones to their customers the have a wide variety to choose from but is this really what Samsung has become quantity over quality?????? I would like assistancee with regards to the replacement of my phone as I am without a phone now for God knows how long without any form of communication. Samsung makes millions from us as their customers. I will not leave this matter alone I am not a difficult customer all I want is value for my money. They need to see that my cellphone gets replaced! </p>