LP
Laghlan P
1 reviews | Active since Sept 2019
16 Sept 2019, 15:04
SAMSUNG J5 Cell Phone
So I have had the Samsung J5 for almost two years now, and always had trouble with its 8GB space, but managed to accommodate. Now I'm being told the software needs to run an update, and WhatsApp needs to update to a newer version, but the phone doesn't have space for the updates. All my photos etc are stored on a SD Card, but the system loaded Apps (which I can't remove) take up 94% of the space. WHY, prey tell, would SAMSUNG bring out a phone with such little memory that it cannot ever accommodate its own mandatory updates?!?!
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Replies (3)
Samsung South Africa's replyOfficial
16 Sept 2019, 15:09Good day Laghlan
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply16 Sept 2019, 15:09
Official
Good day Laghlan
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
LP
Laghlan P's updateReviewer Update
20 Sept 2019, 11:11So a week has gone by and no sign of the promised response?!
LP
Laghlan P's update20 Sept 2019, 11:11
Reviewer Update
So a week has gone by and no sign of the promised response?!
Samsung South Africa's replyOfficial
22 Oct 2019, 11:39Good day
Herewith your reference number:
***
our senior consultant will call you today.
our senior consultant will call you today.
SamsungSA:^LZ
Samsung South Africa's reply22 Oct 2019, 11:39
Official
Good day
Herewith your reference number:
***
our senior consultant will call you today.
our senior consultant will call you today.
SamsungSA:^LZ