gG
gloriazwane G
1 reviews | Active since Mar 2017
13 Oct 2020, 18:32
Samsung J4 Core bought at Ackerman's
I am very disappointed with a Samsung J4 Core that I bought at the Ackerman's store in Springs Mall. Not even two months of purchasing the phone it just went blank!! I returned it to the store and they sent it for repairs and I received reference number ***.
Now not even two weeks after collecting the phone and its dead again!!!!
Please can I have my money back as I'm extremely unhappy with this phone, I don't even want a replacement because I'm very skeptical about your phones now!!!!
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Replies (2)
Samsung South Africa's replyOfficial
13 Oct 2020, 18:49 Hi Lindiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's reply13 Oct 2020, 18:49
Official
Hi Lindiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's replyOfficial
20 Oct 2020, 15:08Hi Lindiwe
As discussed with our VOC team,
We have reached an agreement with you to repair the device. We will follow on your device repair.
Please let us know if you need further assistance.
Regards
SamsungZA
LZ
Samsung South Africa's reply20 Oct 2020, 15:08
Official
Hi Lindiwe
As discussed with our VOC team,
We have reached an agreement with you to repair the device. We will follow on your device repair.
Please let us know if you need further assistance.
Regards
SamsungZA
LZ