Samsung J3

<p>REF: ********** 653</p> <p>I am very disappointed as I upgraded my contract with Vodacom in July I received a Samsung J3. When i got home I realised that the Wi-Fi works in the lounge area only but does not work anywhere else in my house. So I went back to Vodacom they told me to take it to Samsung Smart Care Centre in Nandi drive. I did but I could not leave my phone there as one does not get a replacement.</p> <p> I need my phone every day. Therefore I had to purchase an Alcatel from CNA for R799. Which works perfectly in all the room in my house?</p> <p> </p> <p>I have called your call centre on numerous occasions. I keep getting told someone will call me back. My no. Is ********** 662 or ********** 533. I stayed home all day yesterday waiting for an answer. But no one called</p> <p> </p> <p>This J3 is my 4th and last Samsung phone. All the other s worked perfectly so there must be something wrong with that phone. All my friends who visit gets Wi-Fi everywhere in my house.</p> <p> </p> <p>I can’t understand why Samsung cannot change my phone and supply me with a new one.</p> <p> </p> <p>I have called Albert (who is very pleasant) at Samsung Smart Care Nandi Drive who says my phone has been on test for the past 2 weeks and cannot find anything wrong. So he is sending me back my faulty phone at Gateway for me to collect.</p> <p> </p> <p>I am very annoyed. Already 2 of my friends have renewed their contract and refused to get a Samsung.</p> <p> </p> <p>My story is going in Face book.</p> <p> </p> <p> </p> <p> </p>