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bhekumuzi N

1 reviews | Active since Jul 2016

15 Jul 2016, 12:24

Samsung J2 long period for repair

<p>i bought a samsung J2 on the 22/06/2016 after 7 days i discovered factory faults and i was advice to take it to the nearest Edgars as i bought it from Edgars, to book for repair, i took it to pretoria central Edgars, i was told that it took almost 3 months for the phone to get back, thats what my problem is, i can not buy a phone just for a week then it goes about 3 months for repair while paying and value of the drops, i was asking if its possible to fetch it my self once its done from head office or arrange a convenient edgars for me to collect it sinse it takes long to get delivered around pta central.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Jul 2016, 13:58
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ********** 712.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team