1 reviews | Active since May 2013
SAmsung J1 ace ODI Mode is (apparently its the end of my phone if i dont poay +- R1500)
<p>My question to Samsung SA is as follows:</p> <p>1. Are you not aware that accidents happened and phone screen gets broken and still work.</p> <p>2. Why now I must be forced to pay R1500 for my screen because of YOUR SOFTWARE problem.</p> <p>3. All your Samsung phones experience ODI modes when they fall? (as its the reason am told that's the cause of ODI mode)</p> <p>4. How many Samsung J1 Ace have you had to fix this ODI Mode?</p> <p>5. If you are in the business of giving best service to consumers, don't you realize you have produced a low quality phone?</p> <p>6. Is that the service we consumers must endure?</p> <p> </p> <p>I would like for prompt response I have been taken from pillar to post soo many times.</p> <p> </p> <p>Kind Regards</p> <p>Tsakane</p>
Good Day
I have purchased J Ace in Nov 2015. and it was working.
somewhere in Jan 2016 screen was cracked, and still it was still working perfectly despite how it looked.
until in July, (cant remember exact dates) my phone just has a black screen called ODI Mode.
took the phone to Samsung care Centre in Mall of Africa, but unfortunately I cant be assisted with ODI Mode until I fix the screen which costs +- R1500. ( which is the same value of the phone).
My question to Samsung SA is as follows:
1. Are you not aware that accidents happened and phone screen gets broken and still work.
2. Why now I must be forced to pay R1500 for my screen because of YOUR SOFTWARE problem.
3. All your Samsung phones experience ODI modes when they fall? (as its the reason am told that's the cause of ODI mode)
4. How many Samsung J1 Ace have you had to fix this ODI Mode?
5. If you are in the business of giving best service to consumers, don't you realize you have produced a low quality phone?
6. Is that the service we consumers must endure?
I would like for prompt response I have been taken from pillar to post soo many times.
Kind Regards
Tsakane
Good Day
I have purchased J Ace in Nov 2015. and it was working.
somewhere in Jan 2016 screen was cracked, and still it was still working perfectly despite how it looked.
until in July, (cant remember exact dates) my phone just has a black screen called ODI Mode.
took the phone to Samsung care Centre in Mall of Africa, but unfortunately I cant be assisted with ODI Mode until I fix the screen which costs +- R1500. ( which is the same value of the phone).
My question to Samsung SA is as follows:
1. Are you not aware that accidents happened and phone screen gets broken and still work.
2. Why now I must be forced to pay R1500 for my screen because of YOUR SOFTWARE problem.
3. All your Samsung phones experience ODI modes when they fall? (as its the reason am told that's the cause of ODI mode)
4. How many Samsung J1 Ace have you had to fix this ODI Mode?
5. If you are in the business of giving best service to consumers, don't you realize you have produced a low quality phone?
6. Is that the service we consumers must endure?
I would like for prompt response I have been taken from pillar to post soo many times.
Kind Regards
Tsakane
Hi Tsakane
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Your Reference number: ********** 714 .
Regards
Samsung Team
Hi Tsakane
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Your Reference number: ********** 714 .
Regards
Samsung Team