WJ
Willemien J

1 reviews | Active since Jun 2014

23 Aug 2018, 11:28

Samsung J series completely worthless

I use to be a huge van of Samsung products, especially phone. I used my old S5 for 4 years before the battery started giving problems and the screen cracked when I dropped it. I never even put a screen protector on. Then I decided to upgrade and get a J8 Duo. It seemed like a good deal, cheaper than the S series but with all the features I need.

Unfortunately, it turned out to be a situation of penny wise pound foolish. I don't know what inferior materials they make the J series out of, but it's not glass and it's not plastic. The phone literally slipped out of my pocket and fell less than 30 cm to the ground. As a result, the whole screen just shattered, UNDER the thick glass screen protector. The screen protector does not have a scratch on it. If I remove the screen protector, the shards of broken screen will come off with it.

When I switch the phone on, it's just black, so I can't use it at all. So I'm back on my trusty S5 with it's single thin crack and ever-depleting battery. The inside of the J8 works fine, it's the outside that means nothing. Unfortunately the worse purchasing decision I ever made.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Aug 2018, 12:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ

Samsung South Africa
Samsung South Africa's reply23 Aug 2018, 12:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ