kA
kasey A
1 reviews | Active since Mar 2022
07 Mar 2022, 13:42
Samsung is willing to go above and beyond what is necessary. I will give them that...
They just had a bunch of guys in a huge truck take my dishwasher for repair from my house I went a month without a dishwasher and now I must fair without one for two weeks, but at least something is being done.
They could have just replaced it for much cheaper than it costs to have those guys transport it 50 kilometres away, but at least it is getting done. It is extra work and time but, you guessed it, at least it is getting done.
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Replies (2)
Samsung South Africa's replyOfficial
07 Mar 2022, 13:55Good day Kasey,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply07 Mar 2022, 13:55
Official
Good day Kasey,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
08 Mar 2022, 09:04Good day Kasey ,
Thank you for posting your comment
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We request you to share with us your contact details and description of your query to tellus @ samsung . com, so that we can assist you further.
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
We request you to share with us your contact details and description of your query to tellus @ samsung . com, so that we can assist you further.
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply08 Mar 2022, 09:04
Official
Good day Kasey ,
Thank you for posting your comment
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We request you to share with us your contact details and description of your query to tellus @ samsung . com, so that we can assist you further.
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
We request you to share with us your contact details and description of your query to tellus @ samsung . com, so that we can assist you further.
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM