Samsung is utterly not caring about helping customers

Good morning.

I bought a Samsung note 8 in August 2017, in end of March 2018 the screen went green, on the the 6th of April I took the phone in to cell clinic in Nelspruit, they did a check and saw it was default and it can be fixed under warranty,the asked me for a recipt, I told them that we moved houses and cannot find it, they said go to CNA or Edgar's to get a recipt form them to bring as proof of buying the phone, then I did as they said took it in and the IMEI number on the recipt, I phoned Samsung to asked for help, they asked me were I bought the phone said I bought it from Samsung store in Nelspruit from Riverside mall, the consultant told me there has never been a Samsung store in Nelspruit, there was one in Ilanga mall and in Riverside mall, so the end result of the phone call, is no help, told to go to CNA or Edgar's again, so the paw paw hit the fan, I was talking to a Samsung representative and he told me that the person who sold me the phone should have put the IMEI number on the recipt but he never did, now Samsung is no we must do this and do that, the thing is the phone was bought from a Samsung store and now no one can help me with a new proof of purchase, so that the phone can be fixed, what upsets me is that no one can help me and everyone is like you know the R17999.00 is in the bank so what the problem the money is in our bank account and we don't care about the customer because the phone is now his problem, the has never fallen just to make sure as its in my pocket or on my table or in my cub holder of the car as I travel allot, the question I have for Samsung, how you going to help me get the original recipt back with a IMEI number as one of your employees of that time when I bought the phone did not do his job correctly and now, because of his mistake I must buy a new screen for my phone and it's still under warranty. So no his problem becomes mine, what really upsetting is I get told we will phone you back but no one phones back, I sent an email as well to ask for help on your Facebook but yes you are right until today no one rep****, to be really honest i am a big Samsung fan but I have really lost my faith in your aftercare service so now I will think twice before I buy a Samsung product a again, so Samsung the ball is in your side now, please help me get my screen fixed as I run my business from my phone and now it's really difficult because I don't have a phone that I can do my work. No work means no money. Yes i am really upset frustrated and disappointed in your aftercare services. Hope to hear soon from you urgently as I cannot fight like this anymore and some other steps can be taken. Thanks