LM
Leona M
1 reviews | Active since Dec 2015
21 Dec 2020, 17:37
SAMSUNG IS USELESS
SAMSUNG THE GROVE MALL. Your technician Fannie came to fix our fridge and it broke down after 3days. today he was supposed to come back today but he never pitched. This is so frustrating because i already paid for their services. Now my food is spoilt for the second time. Who is responsible for that? Pls pay my money back if you cannot fix something that you claim to be your brand. can someone please call and help in this matter
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Samsung South Africa's replyOfficial
21 Dec 2020, 17:47Good Day Leona ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply21 Dec 2020, 17:47
Official
Good Day Leona ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM