JV
Johan V
1 reviews | Active since Mar 2024
17 Mar 2024, 19:58
Samsung is useless
I am going to sell all my Samsung appliances and cellphones, as I am fed-up of being blocked and locked out of my own Samsung account time and tine again... I have uses a few different phones in the last few years and they were company phones phones. Since I left those companies, I just cannot sign in to my Samsung account, as they stupidly want to send the verification code to a phone number that is not being used anymore and will not be usef ever kagain..... after two week of changing to a new number, they blok my again !!!!!!!
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Replies (2)
Samsung South Africa's replyOfficial
18 Mar 2024, 08:03Good day Johan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply18 Mar 2024, 08:03
Official
Good day Johan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
JV
Johan V's updateReviewer Update
20 Mar 2024, 10:46Thanks Vaughan ! Samsung South Africa has sorted my problem out and although I have to wait another 2 weeks, after I have been battling for ages, with a problem, everthing will be 100 % in two weeks
JV
Johan V's update20 Mar 2024, 10:46
Reviewer Update
Thanks Vaughan ! Samsung South Africa has sorted my problem out and although I have to wait another 2 weeks, after I have been battling for ages, with a problem, everthing will be 100 % in two weeks