Samsung is useless

I have been fooled into taking a device from Samsung once again. Samsung has the most pathetic customer services team I have personally experienced.

I watched the unpacked event for the S21 having registered interest. I thereafter pre-ordered the phone on the 15th of January 2021 I got the phone on the 24th of January 2021 I then submitted my request for the pre-order bundle

I have made 40 phone calls and 38 emails sent. I have been told it is resolved and yet there is no delivery of my bundle. I have sent proof emails where Samsung advised me that I qualify for the R1000 voucher.

I have emailed ***, ***, ***.

A consultant following my first rating called to advise everything is resolved and he wants to close the query. His name is Vaughn and is in my opinion quite useless at customer service as all he wanted to do was close the query, not resolve it.

How pathetic is your service Samsung. I do not have time to follow up because your business processes are hopeless and your consultants have no business ethic.