SB
Sharon-Lee Barr
1 reviews | Active since Jun 2015
01 Jul 2015, 12:16
Samsung is useless
After complaining about the bad battery on the S6 I was contacted by Samsung and they were useless. The employee wants me to go to a Samsung centre to get a new battery even though they know Samsung's batteries are bad. Samsung will never just admit it. They try to make it our fault and say we use it wrong. And I think that no one should ever get a Samsung device as Samsung is not a friendly company and don't care about their customers.
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Samsung South Africa's replyOfficial
01 Jul 2015, 15:36Hello SharonLee111,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply01 Jul 2015, 15:36
Official
Hello SharonLee111,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA