SM
Stella M
1 reviews | Active since May 2016
19 Apr 2021, 10:45
Samsung is the worst with service delivery!
Here we are 21 working days later (after a 3 month struggle to get my claim for live buds approved) and Samsung still hasn't delivered them or responded to the ombudsman case regarding this. This problem will not go away by trying to ignore it! I will log a review on Hellopeter every day and log another complaint with the ombudsman until this live buds are delivered.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Apr 2021, 10:48Good morning Stella,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply19 Apr 2021, 10:48
Official
Good morning Stella,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
19 Apr 2021, 11:13Thank you for posting your comment
We apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you to resolve the matter.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply19 Apr 2021, 11:13
Official
Thank you for posting your comment
We apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you to resolve the matter.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
SM
Stella M's updateReviewer Update
20 Apr 2021, 09:00All talk and no action. Still no one has phoned, or emailed or send a message! I will keep on logging complaints until thi is sorted out!
SM
Stella M's update20 Apr 2021, 09:00
Reviewer Update
All talk and no action. Still no one has phoned, or emailed or send a message! I will keep on logging complaints until thi is sorted out!