WT
Werner T
1 reviews | Active since Sept 2013
14 Jan 2021, 21:19
SAMSUNG IS THE WORST!!!!
I have send 48 emails to Samsung to ask for feedback about a TV that should have been delivered in October but I have not yet received one reply on my emails or 1 phone call to assist me. When I phone the call centre, they tell me that they can see my reference number and will phone me back. I am beyond my boiling point and this is the worst service that I have EVER received from ANY company!!!! THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Samsung South Africa's replyOfficial
15 Jan 2021, 08:05Good Morning Werner,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply15 Jan 2021, 08:05
Official
Good Morning Werner,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM