JK
Johnathan K
1 reviews | Active since Feb 2022
11 Apr 2022, 08:52
Samsung is the worst at solving issues
I am really getting fed up now Samsung is useless they say we will get back to you but never do. I am still waiting for my tablet that was approved on the 2nd February. It really can't take more than a month to receive stock
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
11 Apr 2022, 09:05Good morning Johnathan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 Apr 2022, 09:05
Official
Good morning Johnathan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
11 Apr 2022, 09:51Thank you for reaching out to us,
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding. Kind Regards,SamsungZANM
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding. Kind Regards,SamsungZANM
Samsung South Africa's reply11 Apr 2022, 09:51
Official
Thank you for reaching out to us,
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding. Kind Regards,SamsungZANM
Please accept our deepest apologies for the delay in your service. We have faced a delay with the production. However, our Fulfillment department is working on getting the matter resolved. We want to reassure you, that you will receive your gift as soon as possible.
Thank you for your patience and understanding. Kind Regards,SamsungZANM
JK
Johnathan K's updateReviewer Update
11 Apr 2022, 10:10I have heard that many of times but no one contacts me regarding what is happening about this situation
JK
Johnathan K's update11 Apr 2022, 10:10
Reviewer Update
I have heard that many of times but no one contacts me regarding what is happening about this situation
Samsung South Africa's replyOfficial
11 Apr 2022, 15:59We have escalated the issue to the relevant department , please wait for feedback.^NM
Samsung South Africa's reply11 Apr 2022, 15:59
Official
We have escalated the issue to the relevant department , please wait for feedback.^NM
JK
Johnathan K's updateReviewer Update
11 Apr 2022, 16:03Okay I will wait for feedback thank you
JK
Johnathan K's update11 Apr 2022, 16:03
Reviewer Update
Okay I will wait for feedback thank you
JK
Johnathan K's updateReviewer Update
12 Apr 2022, 11:48This is what keeps happening I get told it's been escalated and then nothing happens after that
JK
Johnathan K's update12 Apr 2022, 11:48
Reviewer Update
This is what keeps happening I get told it's been escalated and then nothing happens after that