RVdW
Retief Van der Walt
1 reviews | Active since Feb 2020
29 Nov 2020, 05:35
Samsung is the worst
Yet again , Samsung disapoints!!!!! Its been more than 18 days and still Samsung can't sort out or give me any feedback on the bad service that I received. Its been 11 days since the replyed to my emails. Its as if they don't care. If been at Samsung my entire life, but thats changing now. Iphone you will never have this problem.
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Replies (3)
Samsung South Africa's replyOfficial
30 Nov 2020, 08:04Good Day Retief,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply30 Nov 2020, 08:04
Official
Good Day Retief,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
30 Nov 2020, 10:31Sincere apologies, will you be so kind to respond with the service order number or technical fault report, so we can escalate to the service center. Thanks ^NM
Samsung South Africa's reply30 Nov 2020, 10:31
Official
Sincere apologies, will you be so kind to respond with the service order number or technical fault report, so we can escalate to the service center. Thanks ^NM
RVdW
Retief Van der Walt's updateReviewer Update
30 Nov 2020, 10:40Its the 2nd time its been asked. Just go back to the emails where we communicate everything is there.
RVdW
Retief Van der Walt's update30 Nov 2020, 10:40
Reviewer Update
Its the 2nd time its been asked. Just go back to the emails where we communicate everything is there.