Samsung is the new Blackberry

Samsung took an entire month to process my phone trade-in payment after collecting my device. On the scheduled payment date, they failed to fulfill their commitment, sending the following message and willfully breaching their undertaking without regard for their contractual obligations. This conduct reflects poorly on their business operations, which appear to be heading toward financial instability:

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Message from Samsung and Regener8:

"Our sincere apologies. We are unable to process your payment on the previously communicated date of March 25, 2025.

We rely on Samsung to remit your payment to us before we can process it. Below is a note from Samsung South Africa:

‘Dear Customer,

Samsung South Africa apologizes for the delay in your payment. Due to the overwhelming success of the campaign, we are experiencing a backlog in processing payments to Regener8.

Please bear with us. Your payment should be remitted within the next 7 to 10 business days.

Thank you for your patience.

Samsung South Africa’

Samsung releases batches of payments to us weekly, and only then are we able to process individual payments. If we can process your payment sooner than the estimated 10-day period, we will do so.

We sincerely apologize for the delay, but this matter is beyond our control.

Updated Indicative Payment Date: April 8, 2025

Thank you, The Regener8 Team ***"

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Samsung’s failure to adhere to their contractual obligations, along with their lack of accountability, raises concerns about their financial stability and overall business practices.