tS
thomas S

1 reviews | Active since Jun 2013

08 Aug 2023, 21:53

Samsung is still the 2nd worst company after eskom.

Hi guys and Sucky-sung.

If you are eager to be frustrated, out of pocket, be sure to buy a samsung product from their e-store. They will make sure that you get angry, frustrated , hopeless and poorer after just 1 click. With a delivery time 7 days later and 18:04 the evening they will make sure the neighbors know you got a delivery with a 30sec honk while you are in the shower. They will make sure to drag your new tv on the truck floor and leave it at your doorstep. Nice! When you call to inform them the TV is faulty they will put the blame on a so called magic USB device that you need to unplug. Even if you only plugged in the electric cord.

If you donated your money you would receive a thank you letter and a warm feeling, Samsung would just ignore you.

They are *********** and/or unwilling to assist their customers if they delivered a faulty product. Kiss your saved pennies goodbye if the product is defective 11 hours after delivery. Because they will make promises day after day and THEN week after week. but your money will remain in their flashy but broken hands.

P.S @ Samsung/Sucky-sung (Stop the nonsense and refund me.)

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Replies (4)
Samsung South Africa
Samsung South Africa's reply09 Aug 2023, 08:31
Official
Good day Thomas
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NM 
Samsung South Africa
Samsung South Africa's reply09 Aug 2023, 09:58
Official
Thank you for posting your comment
 
Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 

Kind Regards,
SamsungZA
NM  

tS
thomas S's update10 Aug 2023, 20:59
Reviewer Update
Being getting the same message for weeks, Voice of Customer Advisor has yet to contact me. Just Refund me!

tS
thomas S's update18 Aug 2023, 14:06
Reviewer Update
Voice of Customer Advisor has yet to contact me. still waiting