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Charmaine C
1 reviews | Active since Jul 2013
20 Apr 2025, 14:38
Samsung is pathetic!
I bought a Samsung TV in 2021, which was 19000, it's 2025 and it's the third time that it is not working. Enough is enough, every time there is a story. After the second fix, Samsung said it won't happen again and that they fixed the problem and now we sit again with the same problem.
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Replies (2)
Samsung South Africa's replyOfficial
20 Apr 2025, 14:39Good day Charmaine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Apr 2025, 14:39
Official
Good day Charmaine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Charmaine C's updateReviewer Update
20 Apr 2025, 14:50Thank you. This needs to be sorted asap. I have has enough. The TV was expensive and its only 4 years now. This can't be normal on any level.
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Charmaine C's update20 Apr 2025, 14:50
Reviewer Update
Thank you. This needs to be sorted asap. I have has enough. The TV was expensive and its only 4 years now. This can't be normal on any level.