SAMSUNG IS PATHETIC

I Bought a SAMSUNG washing machine from Game@ Trade Route Mall Lenasia in October 2019. In Feb 2020 the machine broke. reported it to Game and they then referred the matter to Samsung. I was told by a samsung consultant that i will be getting a new machine in June. To date i have not received anything from. Not even a phone call to let me know whats happening./ i have been calling them and sending emails but to no avail. Game has also tried getting in contact with them but to know avail. they are pathetic and inconsiderate. MY SERVICE ORDER NUMBER IS ***. Daniel from Samsung just responds with the email i send by forwarding my email to colleague that i think do not exist because none of those people ever responds to my email. every time i phone Samsung i must hear that pathetic sorry voice on the other end that is so sorry for my problem. they will try their best to let me know whats happening but guess what nobody gives a damn. i have never ever dealt with this kind of service anywhere else. This is so disgusting.