Samsung is pathetic!

As a follow up to the complaint I posted earlier on today, I just want to say that the Samsung call centre agent who was meant to call me back still has not done so. My phone call was made at around midday and it was to check what time the technician is coming to fix my washing machine. Here I am on the phone again. Samsung has put me on hold again while they transfer me to different agents. Wow Samsung. You've really outdone yourself by being so pathetic! You have shown that as a brand, you are a **** and do not stick to your customer promise. Your have absolutely no regard for customer service. Thanks for wasting my money and time. I will never buy another Samsung product again!