Samsung is patheic.

This has to be one of the most useless companies I have ever had to deal with.

Needed my fridge repaired so I log it with their service call centre .Tecky came out to replace a part . When doing so he proceeded to break off a part on a sealed unit of the fridge

opps hell he says as the gas starts to leak out .He then say he can’t be held responsible for the damage but offers to take the fridge off site to see if he can try and fix it ( try to ).so I did not let them as he could not promise anything (I say it again he will try to fix it.)

In last 10 day I have phoned in about 15 times and still don’t have any way forward . Every time I call in it takes on average 10 minutes to get them to forwarded my on to my voice of the customer agent who is dealing with my case .

Just another thing the customer service agent manager is never available to take a call ( these poor Customer service agent need to take all the abuse from angry customers).

In adding to the lack of not having a fridge for all this time , I have spent over 250 minutes on the phone and had to throw out over R3500 of food and goods, they still have not refunded me the R1700 for the part I paid them to replace .

Samsung do you care about your brand and your customers

Please some resolve my issue .