RR
Rolf R

1 reviews | Active since Mar 2019

15 Mar 2019, 20:10

SAMSUNG IS OVERPRICED LOW QUALITY *******!!

Why do corporate companies bully their customers⁉️

SAMSUNG HAS USED THEIR BRAND TO FOOL THE CONSUMER INTO THINKING IT IS QUALITY!

IT IS ‼️ NOT ‼️ QUALITY, IT’S BRANDED *******!

Samsung will make up any excuse to not fix their devices. ?

- The TV came straight out the box and was mounted onto a wall by a professional. - The one day we were watching TV and this piece just fell off the back. - when the technician arrived I told him there must have been a hairline crack and the vibrations from the sound must have caused it to fully crack.

‼️HOWEVER‼️

Samsung insists that I physically went and damaged the tv.

My question is, why would I go stand behind my tv and smack the casing? I mean, I payed for the tv and trust me, the last thing I will do is try break something of such value.

I have a HISENSE that I have had for a lot longer and that has been moved from one house to another. Funny thing is, HISENSE seems to be better quality and Samsung is just a name brand.

SAMSUNG IS OVERPRICED LOW QUALITY *******!!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply16 Mar 2019, 05:43
Official

 
Good day  Rolf R

 
We have noted your concerns.  Please note that in order for us to escalate your query to our Voice of Customer team, you will need to provide us with your personal details /TV details. 
 
 We need to create and  provide you with a reference number the after our a
 senior customer service executive will contact you with further advise on this matter 
 
Regards, 
SamsungSA:^NM 
Samsung South Africa
Samsung South Africa's reply29 Mar 2019, 11:25
Official
Good day Rolf

Herewith your reference number:    

***

 
Regards,
SamsungSA:^LZ