Samsung is nothing but ****s!!!!

If I could give samsung 0 stars I honestly would cause frankly samsung really disappointed me with how they lie to their clients and ***** them over. So samsung was running a competition between mtn, cell c, telkom and vodacom. Partake in the quiz for the flip and fold 5 on samsung rewards and stand a chance to win either vouchers or buds 4 or watch 4. I answered under 40 seconds and reached 100% mark. Few weeks later I was contacted by a rep to say I won the watch 4 and samsung will call me so I must answer the call. That was last week monday by thursday still no call so I contacted the rep who gave me an email address that I must send an email to and they will call me. Which I did only to receive an email hours later saying my name is not on the list and I did in fact not win the watch. I contacted the rep again who then escalated it to their bosses to see what's going on. Only to be told today that sorry they made a mistake and I never won the watch only a R100 voucher. Apparently they worded the list wrong which had the winners on and it was never a watch only a voucher for a R100. So because samsung made a "mistake" I lost a gift to the retail value of R5500 and instead cause of their mistake I must be happy with a R100 voucher instead? How is that fair? For as long as I can remember I always supported samsung so does my husband and inlaws and family and friends but this is how samsung treats their loyal customers. Lying to us? Expecting us to be happy with a pathetic replacement gift of a R100 voucher for a gift that was worth R5500? So they can lie and make mistakes and we as the customers must just accept that and be happy? I'll say the same thing now I told the rep to take that pathetic R100 voucher and shove it up your asses. I don't want such a pathetic compensation gift as replacement for their mistakes and now loosing a higher value gift cause they can't do their jobs right? I will never ever support samsung in any way or form ever again. I already turned all my friends and family and in laws against samsung after telling them this story. My husband was upgrading in a couple of months and was gonna take the S23 ultra now he is taking the huawei nova 11 pro instead. My upgrade will also now be huawei along with every one of my friends and family aswell. I will make sure I tell everyone this story and turn every one against samsung since its very clear samsung don't care at all about their customers and got no service at all. They only lie to us. According to consumer law since I do have all my messages and emails I can even sue samsung for this since this was their mistake and I got the list and messages telling me I won the watch and according the consumer law I must receive the watch since that is what I was promised. Instead of saying oh sorry we made a mistake and you will get a R100 voucher instead. How does a R100 voucher compensate for their mistake compared to a R5500 gift. So thank you samsung for your horrible service and lies to customers. This customer along with everyone she knows is officially done with samsung and you lost over 10 customers alone right now after this and you will loose many more to come. No one supports ****s and please save your excuses and apologies. I think it's about time I get my lawyer involved since I do have full right with this. You can keep your pathetic replacement R100 voucher. No more samsung ever again and I will spread word of mouth to turn more people against samsung and I will contact my lawyer