Samsung is not worth it.

I purchased a Samsung washing machine from Makro Springfield in July 2022 with an extended warranty that ends in July 2027.. It states on the paperwork given to me that the Samsung washing machine comes with a 2yr manufacturers guarantee which ends in July 2024. My problem starting in April 2023 is when the Samsung washing machine being 9 months old started giving problem in the form of error messages , not spinning at certain times & getting stuck on the spinning cycle without doing anything or even switching off(if i wasn't home it stayed on for hours) & lastly it was making a loud noise when it did spin,really really loud. I went to Makro Springfield & the guy from the appliance department who works i assume for Samsung told me to call Samsung customer service & they will help. At this point i have video's & pictures of the problems when they happen thinking it will help me get help from them but so many video's, pictures,calls,callouts,repairs & dealing with Makro,Samsung, TM Electronics & Circle seven(the 2 repair companies Samsung had sent,most recent being circle seven yesterday 5 September 2023) & still i have a broken Samsung washing machine. TM Electronics came out 6 maybe 7 times & took the washing machine in for repairs 3 times from April till beginning August & apparently have been repairing it for different fault when clearly it's the same fault, bear in mind they never update customers on the appliance repairs unless you phone in to check. The technician even confirmed with me that he been repairing the same fault from the start even though they try to make it seem on paper it's all different things but in the end its the same problem.Customer service is pathetic at TM Electronics. Circle Seven has come out 3 times to check & twice to repair as they do onsite repairs but still no change yet i was told today that the technicians told Samsung it was repaired but told me yesterday before they left they were going to hand over a blue form for escalation as they can't repair it. I can't understand the lies unless they trying to stall till my guarantee expires. In may when my Samsung washing machine was with TM Electronics i refused to take it back cause i was tired of it being repaired more than actually serving it purpose & the company phoned someone at Samsung to call me & she stated they cannot return or refund me & threatened me with telling TM Electronics to sell my Samsung washing machine for s**** so they could cover the cost of the spares they used to repair the machine. Samsung doesn't care about it's customer's at all, they rob people & don't tell us that all these guarantees & warranties mean nothing as long as they get you to buy they appliance. 6 September 2023 & I'm stuck with a faulty unit which Circle Seven claims is working perfectly.. I have enough video's & picture's to prove otherwise. I didn't get the washing machine for free,we bought it with hard earned money. Is this how Samsung is? Where is customer service & proper work ethics?? Where is your promise to provide good quality appliances? I'm so disappointed & frustrated