1 reviews | Active since Mar 2020
Samsung is not what it used to be
I bought an expensive TV in 2021 - In 2023 it had a hardware issue that caused lines on the screen and it was fixed free of charge. Fast forward to 2025 the line came back in the exact same place and they tell me its out of warranty now so there is nothing they can do. Despite this issue occurring in the past. You buy samsung for the quality but it looks like the quality has declined the TV is well looked after, the report stated the issue is "wear and tear" how convenient now my insurance also wont cover it. I have used Samsung all my life, my washing machine, three phones, a TV and a tablet but I feel ******. I will not be supporting Samsung anymore and neither will my family. Very disappointed in a company who promotes themselves as a cut above the rest.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM