Samsung is not the best.

Samsung Samsung,,,, After my complaining of bad service, Samsung contacted me with a reference number with instructions and all, so After driving 85km to take care of the on going cell fone problem here's what happened. Ref num ***, the receptionist was not even interested in any number other than instructing us to go get the fone wiped clean. At the Samsung center they instruct us follows, the information that we were given by Samsung call center, ser is wrong..... We now have to take the fone to a cell shop to backup and remove all our info and then take the fone back and wait for two to three weeks for the fone to be returned, not the two to three hours as we were told. So I'm now at a stage where I am so disappointed in Samsung that if Samsung do not do something to help get my fone sorted , welI should i sell all my Samsung appliances? if this is how they take care of a problem which they recognize. I would love to hear from others out there what I should do next. I have to date traveled more than 1500km just to get a cell fone sorted with zero result.